Trademark, Brand and IP Protection

Support +44 1582 572148
(Standard rate call)

View Your Basket

How do I send outgoing mail from my domain ?

You can configure your email client to send email from your domain name by creating a new user account, the new user should be configured with:

username@yourdomain.com

Then when you send mail from the new user account (configured with your domain name in the username) the outgoing mail will come from your domain name.

For this to work, your ISP must allow Mail-Relaying. Some ISPs will support Mail-Relaying, but others will not.

Below are two sets of instructions, one for configuring Outlook Express and the other is for Outlook 2010.

Outlook Express:

  1. Configure your email program (in this case - Outlook Express) to receive mail for your POP account which you should have already created with an ISP (virgin.net or btinternet.com will do this free online). You have probably already done this or it has been done for you.

  2. Start Outlook Express.

  3. In the menus (File - Edit - View - Tools - Message - Help) - go into the Tools menu.

  4. In the Tools menu select Accounts.

  5. On the Accounts page there are usually 4 tabs across the top (All - Mail - News - Directory) - select the All tab from these four.

  6. In the Mail main window select your email account and click Properties.

  7. Half way down the Mail Properties box you should see User Information with 4 boxes.

  8. The Name box can be whatever you like (mine is James Morrison).

  9. The Organisation box can be anything (mine is usually BB Online).

  10. The Email box should be something @ your new domain name (eg.info@yournewdomain.com) - this will show as your sender address when you send mail

  11. The Reply-To box must be left BLANK! - do not enter anything here - if this box has contents then you should delete them.

  12. Click OK - then close all the windows and you will be able to send mail from your new domain name.

  13. Test it by sending an email to yourself (to both your REAL address and info@yourdomainname.com) - you should receive 2 copies - check the headers of the email to see if your email address (sender) is being displayed correctly.

Outlook 2010:

  1. Open Outlook 2010. If the Microsoft Outlook 2010 Startup wizard displays automatically, on the first page of the wizard, click Next. Then, on the E-mail Accounts page of the wizard, click Next again to set up an e-mail account.
    If the Microsoft Outlook 2010 Startup wizard doesn't appear, on the Outlook 2010 toolbar, click the File tab. Then, just above the Account Settings button, click Add Account.

  2. Click Manually configure server settings or additional server types, and then click Next

  3. In the Choose Service page of the wizard, select Internet E-mail, and then click Next.

  4. Provide the following information on the Internet E-mail Settings page.

    Under User Information:

    1. In the Your Name box, enter the name you want users to see when you send e-mail from this account.
    2. In the E-mail Address box, enter your e-mail address (i.e. info@yourdomainname.com).

    Under Server Information:

    1. Under Account Type, select POP3.
    2. In the Incoming mail server box, enter the POP server name (i.e. mail.yourdomainname.com).
    3. In the Outgoing mail server (SMTP) box, enter the SMTP server name. (i.e. mail.yourdomainname.com).

    Under Logon Information:

    1. In the User Name box, enter your e-mail address (i.e. info@yourdomainname.com).
    2. In the Password box, enter your e-mail password. If you want Outlook to remember your password, make sure the check box next to Remember password is selected.

  5. At the lower-right side of the page, click More Settings, and then fill in the Internet E-Mail Settings dialog box as follows:

    On the Outgoing Server tab, select My outgoing server (SMTP) requires authentication and select Use same settings as my incoming mail server.

    On the Advanced tab:

    1. Under Incoming server (POP3)
      - set the port number to 110
      - ensure that This server requires an encrypted connection (SSL) is not checked.

    2. Under Outgoing server (SMTP),
      - set the port number to 22587
      - ensure that This server requires an encrypted connection (SSL) is not checked.

    3. Under Delivery, we recommend either not checking Leave a copy of messages on the server or if you do select this option then set Remove messages from the server after 7 days.

  6. On the Add New Account page, click Next. After Outlook 2010 tests your account, click Close to close the Test Account Settings dialog box.

  7. On the Congratulations page, click Finish

  8. On the Account Settings page, click Close


How do I set up email to show my email alias in outgoing messages ?

This feature is only available with Outlook Express, Windows Mail, Outlook 2003, Outlook 2007, Outlook 2010 and Thunderbird (it is not possible with Webmail or Microsoft Exchange).

  • How to configure an email alias in Outlook Express / Windows Mail:

    1. Open Outlook Express or Windows Mail and then click on Tools.

    2. Select Accounts from the drop down menu. You may need to expand the menu by clicking on the double arrow heads at the bottom of the menu.

    3. Click on the Mail tab (Outlook Express only)

    4. Click on your account name.

    5. Click on Properties.

    6. Under the General tab type your email alias in the E-mail address box.

    7. Click on OK.

    8. Click on Close.

  • How to configure an email alias in Outlook 2003 (using IMAP only):

    1. Open Outlook and click on Tools.

    2. Click on E-mail Accounts in the drop-down menu.

    3. Select to View or change existing e-mail accounts and click on Next.

    4. Click on your account name.

    5. Click on Change.

    6. Under User information type your email alias in the E-mail address box.

    7. Click on Next.

    8. Click on Finish.

  • How to configure an email alias in Outlook 2007 (using IMAP only):

    1. Open Outlook and click on Tools.

    2. Click on Account Settings.

    3. Click on Change.

    4. Under User information type your email alias in the E-mail address box.

    5. Click on Next.

    6. Click on Finish.

  • How to configure an email alias in Outlook 2010 (using IMAP only):

    1. Open Outlook and click on File.

    2. Click on the Account Settings button and then Account Settings from the list.

    3. Select the appropriate account and click on Change.

    4. Under User information type your email alias in the E-mail address box.

    5. Click on Next.

    6. Click on Finish.

  • How to configure an email alias in Thunderbird:

    1. Open Thunderbird and click on Tools.

    2. Click on the Account Settings option.

      • If Thunderbird is configured with more than one account, choose the account on the left to which you would like to add the identity.
    3. Click on the Manage Identities button.

    4. Click on the Add button.

    5. Complete the Identity Settings page as follows:

      • Your Name: Enter a name for the email alias. This name will appear when you send an email using the alias.
      • Email Address: Enter the address of the email alias. This email address will appear when you send an email using the alias.
      • Reply-to Address: Enter the reply address of the email alias. This is the email address that will be used for a response to your email when the recipient of your email clicks on their "Reply-to" button.
    6. Click on OK three times to close the open windows.

      Thunderbird is now configured with a second email address you can use when sending email or replying to email.

      To send email using the email alias address, do the following:

      • Click on Write to compose a new email message.
      • Click on the From: drop-down menu located beneath the Send button and select the email alias from the list of accounts.
      • Compose your message and send it. The email will be sent from the address you selected.